Innovations Waiver For Providers

Electronic Visit Verification (EVV)

• What is Electronic Visit Verification (EVV)? 
• Electronic Visit Verification and In-Home Caregivers
• EVV Implementation for NC Innovations Waiver 
• EVV FAQ

The Registry of Unmet Needs

Sandhills Center maintains a waiting list called the “Registry of Unmet Needs.” It is for people who want to get NC Innovations Waiver services. There is a waiting list due to limited funding and available waiver slots. To learn more about the list and how people can get on it, visit our Registry of Unmet Needs page.

Forms and Information

• LME-MCO Joint Communication Bulletin#J362
• NC Innovations Waiver Staff Retainer Payments due to COVID-19
• Tutorial: How to Complete and Submit the Innovations Waiver Staff Retainer Payment Request Web-Based Form -- To be submitted each Monday for the previous week. Once the form is submitted, the provider will bill services for Retainer Payments using the CR & XU modifiers through the regular claims process. 
• COVID-19 Appendix K Flexibility Reporting.xlsx -- NC Innovations Waiver Providers requesting specific flexibilities on the 1915 (c) Waiver under Appendix K in response to COVID-19 will need to complete this form. When submitting the form, please do not remove anything from the file name, additional information can be added at the end of the file name.
• Special Communication Bulletin COVID-19 #23
• Special Communication Bulletin COVID-19 #63
• From the Utilization Management Department: COVID-19 UM Guidance - Innovations
• Sandhills Center Retainer Payment Fee Schedule

• NC Innovations Waiver Renewal, effective July 1, 2019
• NC Innovations Waiver
• NC Innovations Waiver Handbook
• Individual & Family Directed Supports Handbook
• Health and Safety Checklist
• Relative Guardian Decision Tree presentation
• NC Innovations Fact Sheet- Agency With Choice
• Provider Back-up Staffing Reporting Template
• Comparison of CAP I/DD and North Carolina Innovations Agency with Choice Models
• Verification of Relative-Guardian as a Provider Application
  • 40 Hours or Less Form
  • Over 40 Hours RDSE App
• Out-of-State Travel Request
• Employer of Record Handbook 12-01-2014
• Managing Employer Handbook
• Network Operations Relative as Provider Presentation
• LME-MCO Communications Bulletin J300

NC Innovations Waiver changes effective Nov. 1, 2016:

• Clinical Coverage Policy No: 8P (North Carolina Innovations Waiver)
• Intro to NC Innovations Waiver Changes
• Individual Budgets and Choice
• The SIS and ISP Planning
• Resource Allocation - from the 2016 Listening Tours
• Proposed Service Definition Changes
• Frequently Asked Questions About Respite Services
• Transition from the Current NC Innovations Service Array
• Frequently Asked Question About Residential Supports

Provider Communications Bulletins

• CB J297 Proposed Bulletin to LME-MCO, LS v Wos Instruction
• 63 Provider as Legal Guardian
• 64 Relative as Provider - Community Networking and Day Supports Transition
• General Statute 35A-1213 (f) Qualifications of Guardians 5-9-14

  If you have additional questions, email the Provider Help Desk or call 1-855-777-4652.