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For Consumers and Families

For Consumers and Families

Please note: Some providers may be urging our members to sign up for managed care (the Standard Plan) and listing the health plans they have contracted with to help them choose a health plan. While we welcome this type of provider involvement, we are aware that it may be causing some confusion among those people who do not need to sign up at this time. Not all Medicaid enrollees are moving to managed care. Members who do not have to sign up for the Standard Plan are those on the Innovations Waiver and people getting intensive mental health or substance use disorder services.

This Managed Care Fact Sheet (in Spanish) outlines who must, may or cannot choose a health plan during this time. It also has contact information for the toll-free NC Medicaid Enrollment Broker Call Center (1-833-870-5500 or

For more information about NC Medicaid Managed Care, visit:

Medicaid Transformation

- or -

The Medicaid Enrollment Broker website

Sandhills Center is committed to helping individuals and families receive the care that they need. We will help you identify the most suitable provider to meet your needs.

There are two ways to find a provider of services:

Give Us a Call

Dial 1-800-256-2452 at any time to speak with the Sandhills Center staff. We provide answers to your questions and assist in connecting you with providers in your community.

For those who have difficulty hearing and/or have a speech disability, please call 1-866-518-6778, or TTY 711.

Medicaid rules require that interpreter services be provided at no cost. Providers who need assistance in arranging interpreter services for those who do not speak English should contact the Customer Service Department at 1-800-256-2452.

When needed, interpreter services will be arranged through our Call Center or through your provider at no cost to you.

If someone is experiencing a behavioral health crisis, contact our BH Crisis Line toll-free at 1-833-600-2054. If an individual appears to be in imminent danger to themselves, you or others, immediately call 911.

Browse Our Directory

If you want to select the provider and make an appointment on your own, visit the Sandhills Center Provider Directory. You can search by Service Type, Funding Source, Location and Name.

If you feel you need a service and your provider does not agree, you may contact Sandhills Center Customer Service toll-free at 1-800-256-2452 to discuss the matter.

Rights and Protections

Enrollee Rights
It is the policy and practice of Sandhills Center to assure your basic human rights.  In addition, you have the right to:

Enrollee Responsibilities
You have the responsibility to: