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Facility-Based Crisis and Behavioral Health Urgent Care centers open in Randolph County

Facility-Based Crisis and Behavioral Health Urgent Care centers open in Randolph County

Publication Date: March 31, 2021

Sandhills Center, along with service provider Daymark Recovery Services, is pleased to announce the opening of a new adult Facility-Based Crisis center and Behavioral Health Urgent Care center for children and adults in Randolph County.

The Facility-Based Crisis (FBC) center is located on the upper floor of a newly-renovated building, located at 110 W. Walker Ave., Asheboro. The Behavioral Health Urgent Care (BHUC) center has a separate entrance on the lower level of the building. For many years, outpatient behavioral health services have been offered on the middle floor of the building and will continue to be located at the site.

The Randolph County FBC center has 16 beds for adults, ages 18 and older. It offers an alternative to hospitalization for individuals who are experiencing a behavioral health crisis, and provides services 24 hours a day, seven days per week, in a secure, non-medical facility. These services often include four to seven days of crisis stabilization, assessment and evaluation of mental health needs, medication management and engagement of family or others to support the person, as appropriate. To allow individuals to continue behavioral health treatment beyond crisis services, referrals and connections are made to community providers.

The Randolph County BHUC center is for individuals, ages 6 and older, who are experiencing behavioral health crises related to substance use disorders, mental health conditions and/or intellectual/developmental disabilities. The BHUC center in Randolph County provides triage, crisis risk assessment, evaluation and intervention for people whose needs are deemed urgent or who may be at moderate risk for symptom escalation without prompt intervention. The BHUC center has a 23-hour observation unit that offers supervision and assistance with crisis de-escalation which can assist in the avoidance of unnecessary hospitalization or higher level of care. The 23-hour unit is a temporary place for individuals to receive an assessment and have plans made to transition to a clinically-appropriate level of care, such as inpatient FBC services. BHUC services are available 24 hours a day, seven days a week.

“Sandhills Center and Daymark Recovery Services are proud of this service reinvestment opportunity that adds these critical behavioral health services to the community,” said Victoria Whitt, CEO of Sandhills Center. “Offering these two new crisis services in addition to the support, counseling, discharge planning and medication education that will be provided, fits well with the Randolph County strategic plan and with Sandhills Center’s plans to strengthen services for all individuals living in the Sandhills Center region.”

Daymark is an experienced crisis services provider, and has established relationships with other providers in the Sandhills Center network. Daymark also has sound partnerships with local hospitals and law enforcement agencies.

“Sandhills Center looks forward to the positive impact that these new services will have on individuals experiencing crises, and to furthering the positive working relationship with Randolph County government, Daymark and all community partners who helped make the Randolph County facility a reality,” Whitt added.

Sandhills Center has plans to open a similar child and adolescent FBC center, as well as a BHUC center for children and adults, in Richmond County. Daymark also is the service provider there. In Guilford County, Sandhills Center is nearing completion of a child and adolescent FBC center that will be operated by Alexander Youth Network. It is located adjacent to a BHUC center for children and adults, and an adult FBC center, both operated by Guilford County government in conjunction with Cone Health.