Performance Measures

Our goal is to provide the best care for our members. Each year, we receive valuable data from individuals, families, providers and staff. This information benchmarks our progress and helps us improve and expand the services we offer to the community.

Below you will find our most recent performance measures and satisfaction surveys.

• 2018 Consumer Perceptions of Care Report
• 2018 Consumer Perceptions of Care Presentation
• 2018 Provider Satisfaction Survey Results Presentation
• 2018 ECHO Survey Results Presentation
• 2018 ECHO Survey – Adult Report
• 2018 ECO Survey – Child Report
• NC Medicaid 2018 Provider Satisfaction Survey Results
• 2018 Gaps Analysis Report
• Provider Satisfaction Survey Results — 2017
• Provider Satisfaction Survey Letter — 2017
• 2017 Provider Satisfaction Survey Results Presentation
• 2017 ECHO Survey Results Presentation
• NC Child ECHO Survey Report 2017
• NC Adult ECHO Survey Report 2017
• Experience of Care and Health Outcomes (ECHO) Survey 2016-2017
• 2017 Gaps Analysis Report
• Quarterly Reports
• Annual Reports
• National Core Indicators

Member Satisfaction Surveys

2018

2018 Consumer Perception of Care Report

2018 Consumer Perception of Care Survey Presentation

2018 Consumer Perception of Care Survey Memo

2017

2017 Consumer Perception of Care Survey Report