Performance Measures
Our goal is to provide the best care for our members. Each year, we receive valuable data from individuals, families, providers and staff. This information benchmarks our program and helps us improve and expand the services we offer to the community.
Below you will find our most recent performance measures and satisfaction surveys.
GAPS ANALYSIS
2019
2018
2017
MEMBER SATISFACTION SURVEYS
2019
- 2019 Consumer Perceptions of Care Report
- 2019 Consumer Perceptions of Care Survey Analysis Summary
- 2019 Consumer Perceptions of Care Survey Presentation
2018
- 2018 Consumer Perception of Care Report
- 2018 Consumer Perception of Care Survey Presentation
- 2018 Consumer Perception of Care Survey Memo
2017
EXPERIENCE OF CARE AND HEALTH OUTCOMES (ECHO) SURVEYS
2019
- FAQ for Members
- 2019 ECHO Survey Results - child
- 2019 ECHO Survey Results - adult
- 2019 ECHO Survey Results Presentation
- 2019 ECHO Survey Analysis
2018
- 2018 ECHO Survey Results Presentation
- 2018 ECHO Survey – Adult Report
- 2018 ECO Survey – Child Report
2017
- 2017 ECHO Survey Results Presentation
- NC Child ECHO Survey Report 2017
- NC Adult ECHO Survey Report 2017
PROVIDER SATISFACTION RESULTS
2019
- NC Medicaid 2019 Provider Satisfaction Survey Results Presentation
- 2019 Provider Satisfaction Survey Report
- 2019 Provider Satisfaction Survey Analysis
2018
- NC Medicaid 2018 Provider Satisfaction Survey Results
- 2018 Provider Satisfaction Survey Results Presentation
2017
- Provider Satisfaction Survey Results — 2017
- Provider Satisfaction Survey Letter — 2017
- 2017 Provider Satisfaction Survey Results Presentation
REPORTS
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