Sandhills Center for MH/DD/SAS
Quality Management
A core value of Sandhills Center is to assure the provision of high quality services for individuals and families receiving mental health, developmental disabilities, and/or substance abuse services. These services assist consumers and families in achievement of desired outcomes.
Our Quality Management goals include:
- Providing a structure for the entire organization to address quality issues, utilizing teams and committees
- Providing a method of communication and information sharing across the organization
- Providing a forum to review, evaluate and analyze data and trends
- Providing a process for problem solving
- Providing a method for persons served to express concerns, complaints, and/or compliments
- Providing a mechanism for reviewing quality of service delivery and a method of systematically addressing continuously quality improvement.
Quality Management activities include:
- Consumer Satisfaction Surveys
- Incident Report Management
- Monitoring of Providers as outlined in Senate Bill 163
- Collection and analysis of trends resulting from monitoring and data collected
- Risk management Monitoring
- Service Record Documentation Reviews
- Monitoring implementation of Best Practice Guidelines
- Problem-Solving and oversight of corrective action plans and continuous quality improvement
For further information you may contact:
Pam Morgan, Quality Management Director 910/673-7802
pamm@sandhillscenter.org
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