Changes in the Sandhills Center Services Certification/ Authorization Plan (10/22/2012)

Information for Providers of Services

Sandhills Center is committed to insuring the provision of quality services and supports to consumers with mental health, developmental disabilities, and substance abuse needs. Inherent to this, is consumer choice and a community of providers that are responsive to consumer needs and preferences.

Sandhills Center Network Operations will provide information in a timely manner  to ensure that providers have access to all state and federal regulations, Division guidelines, and training opportunities for the continued development and maintenance of quality and efficient services for our consumers.

Letters from Victoria Whitt

Important announcement from Anthony Ward,
Chief Operating Officer:

NOTICE EFFECTIVE DECEMBER 1, 2012: As a 1915 (b)/(c) Medicaid waiver site Sandhills Center is no longer offering contracts to all interested providers for the current 8 county area.  Sandhills Center will enroll providers based on the needs of the local recipients and on provider network performance. Sandhills Center is an operational waiver site as of December 1, 2012 and held its open enrollment period during the months preceding implementation of the Medicaid waiver. 

NOTICE EFFECTIVE APRIL 1, 2013:   As Guilford County moved under the 1915 (b)/(c) Medicaid waiver on April 1, 2013, Sandhills Center is no longer offering contracts to all interested providers for the 9 county area.  Sandhills Center will enroll providers based on the needs of the local recipients and on provider network performance. Sandhills Center held its open enrollment period for providers serving Guilford County consumers in the months preceding the April 1, 2013 implementation of the Medicaid waiver. 

Benefit Plan for Providers Residing in Guilford County: Effective through June 30, 2013
(Updated 02.19.2013)

Need Answers?

Contact
Sandhills Center Provider Help Desk


Phone: 1-855-777-4652
Fax: (910) 673-0211
Email: ProviderHelpDesk@sandhillscenter.org


Help Desk Questions & Answers (03/01/13 - 03/31/13)
Help Desk Questions & Answers (02/01/13 - 02/28/13)
Help Desk Questions & Answers (01/01/13 - 01/31/13)
Help Desk Questions & Answers (12/1/12 -12/31/12

Help Desk Questions & Answers (11/1/12 -11/30/12)
Help Desk Questions & Answers (10/15/12 -10/31/12)
Help Desk Questions & Answers (10/1/12 -10/15/12)

Help Desk Questions & Answers (9/16/12 -10/1/12)
Help Desk Questions & Answers (9/1/12 -9/15/12)
Help Desk Questions & Answers (8/16/12 -8/30/12)
Help Desk Questions & Answers (8/1/12 -8/15/12)

Archive of Past Help Desk Questions and Answers

PowerPoints from Provider Orientation

The PowerPoints below were used during the March 14, 2013, and March 26, 2013, Sandhills Center Provider Orientation.

Sandhills Center presents Advanced Motivational Interview Practicum for 2013 registration information is now available. Please complete the following questionnaire with your registration. Practicum Questionnaire... (02.19.13)

Sandhills Center presents Making Shift Happen: An Introduction to Motivational Interviewing. Training is 4 half-days for a total of 13 hours. Register and learn more... (02.19.13)

NC Council of Community Programs New Trainings have become available 01/30/2013. NC Council of Community Programs logo

New Trainings have become available 02/19/2013.  Continuing Education on Cognitive Behavioral Therapy: A 10-hour Program March 18th & March 19th...

Benchmarks Training Institute Logo

What's New

ATTENTION MEDICAID PROVIDERS: Due to a system issue, Payment scheduled on 5/15/2013 has been rescheduled for 5/16/2013.  A notice will be sent to you as soon as payment is completed. - Remittance Advice information will be available to you after payment is completed.

ATTENTION: Unmanaged Visits are now available for IPRS members (Originally Posted 05/07/2013)

NEW DMH/DD/SAS announcements (Originally posted 04/26/2013)

NEW Questions about NCTracks (Originally posted 04/26/2013)

April 2013 Medicaid Bulletin (Originally posted 04/22/2013)

April 2013 Medicaid Special Bulletin (Originally posted 04/22/2013)

DMH/DD/SAS announcements (Originally posted 04/22/2013)

DMH/DD/SAS announcements (Originally posted 04/12/2013)

ATTENTION: An Important Announcement to All Sandhills Center Guilford County Providers (Originally posted 03/05/2013)

An Important Announcement Regarding ProviderConnect... (04/03/2013)

New Announcements from DMH/DD/SAS... (04/03/2013)

An Important Announcement to Category A and B Providers regarding the Incident & Death Response System (04/03/2013)

Quarterly Provider Incident Reporting Form...

An Important Announcement to All Providers Regarding Direct Data Entry WebTool (03/06/2013)

An Important Announcement to All Providers Regarding Cultural Differences and Behavioral Health Treatment Training (03/06/2013)

An Important Announcement to All Providers Regarding Upcoming Cognitive Behavioral Therapy Training (03/06/2013)

An Important Announcement to All Providers from DMH/DD/SAS (03/06/2013)

Go to Archived Announcements prior March 01, 2013...

Memos

Date Posted

Link to Document (click on link below)

1/4/2013 ASAM-PPC2r Training Announcement
1/4/2013 Quarterly Incident Report Form
1/4/2013 Provider Letter Regarding Quarterly Incident Reports
12/30/2012 Important CPT Code Changes Effective 1/1/2013
12/21/2012 Important Billing Information
12/21/2012 DMH/DD/SA Announcements for 12-21-2012
12/21/2012 Upcoming Training Schedule-Revised 12-21-2012
12/20/2012 Benchmarks Training Institute
12/13/2012 DMH/DD/SAS Announcements
12/5/2012 DMH Announcement
12/4/2012 Forum Medicaid Flyer
12/4/2012 Forum Medicaid Flyer (Spanish)
12/4/2012 December 2012 Medicaid Bulletin

The 1915 b/c Medicaid Waiver
P
ublic Educational Forums
Sandhills Center held widely publicized public forums starting in January 2012 and finishing in April 2012 in each of the eight counties that it serves. Below are materials used at each form and breakdowns of those that were in attendance:

 

 

 

 

 

Sandhills Center

A Local Management Entity - Managed Care Organization
of the NC Department of Health and Human Services

Victoria Whitt- Chief Executive Officer

 

 

Links

Sandhills Center Resources

Provider Directory

Provider Connect

CABHA

Innovations Waiver


IPRS Provider Manual

FY 2012-2013

Medicaid Provider Manual

FY 2012-2013

Effective 12/1/2012

Provider Memoranda

FY 2012-2013

FY 2011-2012

Clinical Practice Guidelines

Provider Forms

Finance/Claims

Provider Enrollment/Credentialing

Incident Reporting

Provider Meetings

Schedule
Minutes

Provider Orientation

Provider Orientation Questions- May/June 2012

Provider Training Schedule

NC-TOPPS Training

Cultural Competency Plan / Resource Booklet

Provider Satisfaction Survey

Regulatory Compliance

Medicaid Fraud
DHHS Poster
Public Service Message

Zixmail Training

State Resources

Division of MH/DD/SAS

Communications Bulletins
Medicaid Bulletins
Training Programs
Implementation Updates
Service Definitions
NCTOPPS
NC SNAP
Supports Intensity Scale

Division of Medical Assistance

HIPAA Transaction Companion Guides

Health Service Regulation

Community Care of NC

NC LME Regions by Counties

NC Council

Veterans Focus

Other Resources

NAMI

Value Options

SAMHSA